Skripsi

The effect of financial literacy and income management on the perception of credit service quality in msmes / Putri Herlina Cahyaningrum

Abstrak
This study analyzes the influence of financial literacy and income management on the perception of credit service quality in MSMEs assisted by Bank Indonesia in Malang. This study was conducted using a quantitative approach using a survey method and applying a saturated sampling technique with a sample consisting of 63 MSMEs. Data analysis was carried out using multiple linear regression to test the partial effect between the independent variables on the dependent variable. The research findings indicate that financial literacy does not have a significant influence on the perception of credit service quality. Conversely income has a significant influence on the perception of credit service quality. This finding implies that efforts to improve income management among MSMEs are a key factor in encouraging them to access financing through credit.

Informasi Detail

DDC

SKRIPSI DIGITAL

Prodi

Universitas Negeri Malang. Program Studi Akuntansi, 2025.

Deskripsi Fisik

x, 49 hlm. : ilus.

Bahasa

No Reg

5512/RS/25

Edisi

Skripsi (Sarjana)--Universitas Negeri Malang. 2025

Subjek

1. LITERASI KEUANGAN DAN MANAJEMEN PENDAPATAN - PERSEPSI KUALITAS LAYANAN KREDIT UKM
2. FINANCIAL LITERACY and INCOME MANAGEMENT - SMES' CREDIT SERVICE QUALITY PERCEPTION

Pembimbing

1. Dr. Dodik Juliardi, S.e.ak, M.m.

Lampiran Berkas